Postal and contact address
To get your room cleaned, please hang the “Please make up the room” sign outside on your door handle before 2:00 PM. We will not clean your room if the sign is not placed in time.
Early check in: If your room is ready by the time you arrive at The Reef, we will check you in right away.
Late check out: Depending on whether we have new guests checking into the room, you can check out late. However, doing so will result in a fee.
Check In: After 3:00 PM
Check Out: Before 11:00 AM.
If you booked an afternoon boat to leave Koh Lipe or arrived early, your luggage can be stored in our storage room.
We do not accept any credit cards at The Reef. However, there are 3 ATMs located on the island. Please ask reception about where they are located.
You can cancel your booking until 30 days before your arrival date. If you do so we will refund your booking 100%.If your booking is made more than 60 days before your cancellation date, then a fee of 10% will be charged. The cancelation fee covers what we are charges by PayPal for making a “late refund”.
Cancellations within 30 days of your arrival dates are non-refundable and we advise that you contact your travel insurance. in case that you need to modify your booking then please contact us at any time. We will try our best to change your booking, but can't offer any guarantees. If your arrival dates is within 30 days of your change request, then we reserve the right to decline the request.