Contact & FAQ

Postal and contact address
The Reef
M.7 T.Satun
Koh Lipe
Thailand 91000

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General Enquiries – We will normally get back to you within 24 hours

FAQ

How often do you make up the room?

To get your room cleaned, please hang the “Please make up the room” sign outside on your door handle before 2:00 PM. We will not clean your room if the sign is not placed in time.

What are your room rates?

Please have a look here here

Can i check in early or out late?

Early check in: If your room is ready by the time you arrive at The Reef, we will check you in right away.

Late check out: Depending on whether we have new guests checking into the room, you can check out late. However, doing so will result in a fee.

Official Policy
Check In: After 3:00 PM
Check Out: Before 11:00 AM.

If you booked an afternoon boat to leave Koh Lipe or arrived early, your luggage can be stored in our storage room.

It looks like you are fully booked, do you have more rooms?

Our full availability is displayed on our website. If you cannot find any availability online, we are fully booked. You can always find our full availability herehere. We do get a cancelation from time to time, so please check again later.

How does the pick-up service work?

Like this

  • Facing inland from the middle of Pattaya Beach, there is a sign that says "Walking Street".
  • About 20 meters up the walking street there is a travel agency called Koh Lipe Thailand Travel Shop on your left.
  • Contact the staff in the shop and ask them to call The Reef for pick-up. We will be there shortly.

Do you take credit card?

We do not accept any credit cards at The Reef. However, there are 3 ATMs located on the island. Please ask reception about where they are located.

What is your cancellation/refund policy?

Cancellation Policy

You can cancel your booking until 30 days before your arrival date. If you do so we will refund your booking 100%.If your booking is made more than 60 days before your cancellation date, then a fee of 10% will be charged. The cancelation fee covers what we are charges by PayPal for making a “late refund”.

Cancellations within 30 days of your arrival dates are non-refundable and we advise that you contact your travel insurance. in case that you need to modify your booking then please contact us at any time. We will try our best to change your booking, but can't offer any guarantees. If your arrival dates is within 30 days of your change request, then we reserve the right to decline the request.

Where can i book transportation to Koh Lipe?

We recommend that you book your transportation tickets as soon as possible as the speedboats are sometimes full all day.

Book online and get a reserved seat at Thai Beach Travellers.

 
 
 
 
 

Stay With Us


FREE WIFI

BEST RATES ALWAYS DIRECT

Stay With Us


FREE WIFI

BEST RATES ALWAYS DIRECT

Extra Service

  • Safety Box
  • Laundry Service
  • Free Movies
  • Bike Rental
  • Daily Cleaning

Tripadvisor

We are all about


  • Good rates

  • Free Wifi

  • Awesome Staff

  • Great Diving

  • Snorkel Trips
  • Guests Say

  • "Best place!!. Really nice cosy hotel, close to all the beaches. Closest to sunrise beach which I think was the best beach. Really nice straff!!..."
  • MatildaLar
  • Best Rates

    You get the best rates when you book direct

    Get the best rates right here on our own website. If you do happen to find it cheaper elsewhere we will match it - prior to, or 24 hours after you've made your booking on our website!

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