Booking Policies

Payment

Payments is charged instantly via our payment provider, Paypal. Paypal is a well known internet payment service provider which guarantee 100% safety on internet purchases. We charge no extra bookings fees of any kind.

Cancellation

You can cancel your booking until 30 days before your arrival date. If you do so we will refund your booking 100%.If your booking is made more than 60 days before your cancellation date, then a fee of 10% will be charged. The cancelation fee covers what we are charges by PayPal for making a “late refund”. Cancellations within 30 days of your arrival dates are non-refundable and we advise that you contact your travel insurance. in case that you need to modify your booking then please contact us at any time. We will try our best to change your booking, but can't offer any guarantees. If your arrival dates is within 30 days of your change request, then we reserve the right to decline the request.

Check In

You must be able to show valid ID and your booking voucher, eather on paper or an electronic device. If you show up with more quests than your booking voucher is valid for, then we reserve the right to apply an extra fee to your booking or refuse the extra guests to stay at The Reef.